Mental Health Ombuds Service

The Mental Health Ombuds Service of Pierce County at TACID assists mental health consumers, families, and recognized advocates with concerns, complaints, or grievances.

The Mental Health Ombuds may be contacted at

(253) 302-5311 ortoll free 1-800-531-0508.

The Mental Health Ombuds Service has the following hours: Monday through Thursday from 9:30 AM to 5:00PM and Friday from 9:30 AM to Noon.

Consumer Rights

The provider shall ensure consumers are knowledgeable of and protected by certain rights. The provider shall ensure consumers, prospective consumers, and/or legally responsible others are verbally informed, in their primary language, of consumer rights at admission to brief intervention and community support services.

The provider shall post a written statement of consumer rights in public areas, with a copy available to consumers on request. Providers of only telephone services (e.g., crisis lines) shall post the statement of consumer rights in a location visible to staff and volunteers during working hours.

1. The provider shall ensure the statement of consumer rights incorporates the following statement or a variation approved by the department:
2.  You have the right to:
3. 1. Be treated with respect and dignity;
4. 2. Develop a plan of care and services which meets your unique needs;
5. 3. Refuse any proposed treatment, consistent with the requirements in the Involuntary Treatment Acts, chapters 71.05 and 71.34 RCW;
6. 4. Receive care which does not discriminate against you, and is sensitive to your gender, race, national origin, language, age, disability, and sexual orientation;
7. 5. Be free of any sexual exploitation or harassment;
8. 6. Review your case record;
9. 7. Receive an explanation of all medications prescribed, including expected effect and possible side effects;
10. 8. Confidentiality, as described in relevant statutes (chapters 70.02, 71.05 and 71.34 RCW) and regulations (chapters 275-54 and 275-55 WAC and this chapter); and
11. 9. Lodge a complaint with the ombuds person, RSN or provider if you believe your rights have been violated. If you lodge a complaint or grievance, you shall be free of any act of retaliation. The ombuds person may, at your request, assist you in filing a grievance. The ombuds person's phone number is (253) 565-9000 X24 ortoll free 1-800-531-0508

Washington Administrative Code 275-57-340